Mistakes happen. In fact, they’re inevitable.
Despite our good intentions and diligence, mistakes creep into our work. We are human, after all.
And if we know mistakes are going to happen, it’s important to address them in the best way, so we can gain back trust and credibility.
Here’s what I suggest you do the next time your humanness strikes with a mistake.
1. Accept responsibility
This is the most important step. We want to own our mistake. We want to clearly state we have made a mistake. Even better, acknowledge the effect we had on others. “I’m sorry I missed the deadline for this report. I know you were relying on me and you had to work over the weekend to make up for my oversight.”
Resist being defensive or justifying your mistake. If you add, “But I was busy with other work” you will likely infuriate your listener. As you probably know, when you add “but”, you basically erase the previous statement, which in this case would mean you’re not truly owning your mistake.
It takes courage and confidence to accept responsibility unconditionally. Yes, you may have valid reasons behind your mistake - and you may have the chance to explain yourself once you’ve regained trust. Or you may find the other party is ready to move on once you’ve fully assumed responsibility.
2. Commit to doing better
The next step is to share your plan to do better. You might say, “I know we have another important deadline coming up and I plan to get you a draft on Monday, so you have extra time to review it.” Then follow through. This is where we want to be extra careful to not let procrastination, distraction, or other obstacles get in our way.
When it isn’t obvious to the other person, you want to let them know you’ve followed through on your plan to do better. Don’t coat this statement with a “told you so” tone. Instead, go for a humble comment, “I’m committed to honouring my word. Thank you for giving me another chance.”
Read more:
- Change your story, change your mind
- The power of using habits rather than results
- Four strategies to change how you think about stress
3. Move forward
Then, and most importantly, make sure you forgive yourself. Don’t keep apologizing and don’t beat yourself up for the mistake. We are often our own worst critics. But we have all made our fair share of mistakes.
Don’t let perfectionism stop you from achieving your great work. Once you’ve owned up and committed to doing better, absorb the lesson and move on. Don’t waste valuable energy regretting the past. Or, as artist Mary Engelbreit said, “Don’t look back. You’re not going that way.”
Ann Gomez is the founder and president of Clear Concept Inc, a global training organization. Ann has trained some of the world’s busiest people, helping them reclaim their time and empowering them to do their best work. She is also a speaker and a USA Today bestselling author.
Originally published on Clear Concept Inc.
