Chartered Professional Accountants of British Columbia (CPABC) is a self-regulating body. One of its responsibilities is to protect the public through its Ethics processes. CPABC has the authority to review the conduct and competence of its members, former members, professional accounting corporations, former professional accounting corporations, registered firms, former registered firms, and students. However, CPABC does not involve itself in member-client billing disputes.
Before filing a complaint, try to resolve your concerns by speaking to the CPA member, firm, or student. You may also contact the CPABC Professional Advisory department at ProfessionalAdvisory@bccpa.ca to discuss your concerns.
How to File a Complaint
All complaints must be in writing and include the following:
The member, registered firm, or student’s name
Details of your concern
Copies of any relevant documents
Your name, address, telephone number and email address
Please send your complaint to:
Chartered Professional Accountants of BC
Professional Conduct, Regulatory
800 – 555 West Hastings Street
Vancouver, BC V6B 4N6
Alternatively, you may email your complaint to firstname.lastname@example.org. Please note that the information you submit to CPABC may be forwarded to the member, registered firm, or student for their response.