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Filing a Complaint

Chartered Professional Accountants of British Columbia (CPABC) is a self-regulating body. One of its responsibilities is to protect the public through its Ethics processes. CPABC has the authority to review the conduct and competence of its members, former members, professional accounting corporations, former professional accounting corporations, registered firms, former registered firms, and students.  However, CPABC does not involve itself in member-client billing disputes.

Before filing a complaint, try to resolve your concerns by speaking to the CPA member, firm, or student. You may also contact the CPABC Professional Advisory department at ProfessionalAdvisory@bccpa.ca to discuss your concerns.

How to File a Complaint

How to File a Complaint

All complaints must be in writing and include the following:

  • The member, registered firm, or student’s name
  • Details of your concern
  • Copies of any relevant documents
  • Your name, address, telephone number and email address

You may also use our complaint form.

Please send your complaint to:
Chartered Professional Accountants of BC
Professional Conduct, Regulatory
800 – 555 West Hastings Street
Vancouver, BC   V6B 4N6

Alternatively, you may email your complaint to professionalconduct@bccpa.ca.  Please note that the information you submit to CPABC may be forwarded to the member, registered firm, or student for their response.