The Firm was retained by a client to apply for a GST rebate with respect to the purchase of the client’s new residence. The Firm failed to file the GST rebate application which resulted in the loss of the rebate for the client.
The Investigation Committee determined that the Firm contravened the following Rules of the CPABC Code of Professional Conduct:
201.1 - Maintenance of the good reputation of the profession
202.1 - Integrity and due care
The Investigation Committee recommended that the Firm:
- accept a reprimand;
- pay investigation expenses of $4,208; and
- require a relevant employee to attend and successfully complete a professional development course in conflict management which is satisfactory to the Director, Professional Conduct.