Join us on June 27 for a day of PD and networking - here's an opportunity for CPAs in Yukon to attend a course on “Tools for Communicating with Difficult People”. Registration is limited, so register soon to ensure your spot.
Tools for Communicating with Difficult People (8:30am-4pm) (cancelled)
Networking social & BBQ event (6pm)
Tools for Communicating with Difficult People (cancelled)
This course explores the reasons we find certain individuals and situations difficult to deal with. Is it because a person is emotional, resistant, or behaving badly? What are our reactions to a difficult person or situation, and what are the reasons we react the way we do? Are our reactions productive? What can we do differently to ensure a productive conversation that enables change in a way that is respectful and inclusive?
This course will help you deal with the reactions of others and to self-manage your own. It will provide you with techniques for assertively, respectfully and accurately describing behaviours you find difficult, and for requesting a change. It will help you prepare for, and to conduct, difficult conversations.
Who Should Attend
Anyone who would like to, or needs to, address problematic behaviour inside or outside of the workplace.
- defining and exploring behavior
- dealing with resistance and minimization
- defusing emotion
- anger arousal and impact on cognitive functioning
- self-management tools
- communication skills
- limit setting and disengaging
- exploring assumptions - intention - effect
PAM PENNER has extensive experience working in the field of conflict resolution as a mediator, facilitator, coach and trainer. In private practice since 1998, and as a member of the instructional team at the Justice Institute of B.C., she specializes in helping individuals develop their communication and conflict resolution skills. As a coach, she works with individuals to manage the conflict within, tap into their resourcefulness, and achieve personal goals.
NOTE: There is a separate networking social and BBQ event at 6PM which you can also register for.