Professional-Development-Networking-Event

Professional-Development-Networking-Event

Join us on June 27 for a day of PD and networking - here's an opportunity for CPAs in Yukon to attend a course on “Tools for Communicating with Difficult People”. Registration is limited, so register soon to ensure your spot.

Registration Options
Tools for Communicating with Difficult People (8:30am-4pm)  (cancelled)
Networking social & BBQ event (6pm)

Tools for Communicating with Difficult People (cancelled)

Overview
This course explores the reasons we find certain individuals and situations difficult to deal with. Is it because a person is emotional, resistant, or behaving badly? What are our reactions to a difficult person or situation, and what are the reasons we react the way we do? Are our reactions productive? What can we do differently to ensure a productive conversation that enables change in a way that is respectful and inclusive?

This course will help you deal with the reactions of others and to self-manage your own. It will provide you with techniques for assertively, respectfully and accurately describing behaviours you find difficult, and for requesting a change. It will help you prepare for, and to conduct, difficult conversations.

Who Should Attend
Anyone who would like to, or needs to, address problematic behaviour inside or outside of the workplace.

Content

  • defining and exploring behavior
  • dealing with resistance and minimization
  • defusing emotion
  • anger arousal and impact on cognitive functioning
  • self-management tools
  • communication skills
  • limit setting and disengaging
  • exploring assumptions - intention - effect

Speaker
PAM PENNER has extensive experience working in the field of conflict resolution as a mediator, facilitator, coach and trainer. In private practice since 1998, and as a member of the instructional team at the Justice Institute of B.C., she specializes in helping individuals develop their communication and conflict resolution skills. As a coach, she works with individuals to manage the conflict within, tap into their resourcefulness, and achieve personal goals.

NOTE: There is a separate networking social and BBQ event at 6PM which you can also register for.